... Service Desk is responsible for providing first tier support to ... all end-users of the enterprise. Because the Service Desk ... of contact standard, all Service Desk staff must have a basic ... tools and the Service Desk Information System. Once issues ...
24 days ago
... contact within the Enterprise Help Desk (EHD) for information systems user ... Sale (POS) and End-User Support (EUS), including field LAN/WAN ...
21 days ago