Appeals Account Resolution Specialist (12 Month Roster)

Description:

Requirements:

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-09
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with business practices, standard accounting principles, and Federal tax laws, and conducting comprehensive analysis of account matters; Experience analyzing systems and using fact-finding techniques. Experience in applying pertinent parts of related regulations and procedures to account issues to resolve cases. Experience using Online systems, transactions and command codes, technology to research taxpayer's/customer's account circumstances and tools to resolve taxpayer/customer inquiries. Experience in communication techniques to work effectively with taxpayers/customers, representatives and team members to gather and explain complex information.

OR

You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in an accredited college or university or 2 full years of progressively higher level graduate education leading to such a degree in a related field of study such as business administration (finance, accounting, auditing, marketing and business law) law, economics, criminology, political science, government, social science, communications, psychology, public administration or other related field. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
LL.B. or J.D., if related.
OR
You may qualify by a combination of experience and education.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

For more information on qualifications please refer to OPM's Qualifications Standards.