Description:
Major Incident management team is a support team established to ensure resolution of major incidents impacting business units. Goal: Accurately identify a major incident, promptly engage technical resources, effectively communicate to the customers affected, and drive the appropriate resources & partners to restore service. Responsibilities Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinat
Apr 19, 2024;
from:
dice.com