Description:
Description: Job Summary: The Workforce Experiences and Omnichannel Innovation leader is responsible for designing and implementing use cases for Employee facing services that improve user productivity and satisfaction while reducing/eliminating contact center call volume. This leader will accomplish this through a strategy and execution plan that modernizes how employees get supported through the application of emerging AI/LLM capabilities and integrated channel solutions (chat, voice, virtua
Apr 26, 2024;
from:
dice.com