Supervisory Health Technician (Ophthalmology)

Description:

This position is located in the Surgical Service/Ophthalmology Section at the Jerry L. Pettis Memorial Veterans Hospital, VA Loma Linda Healthcare System (VALLHCS). This position serves as the Supervisory Health Technician (Ophthalmology) supports Ophthalmologists in diagnosis, treatment, prevention, follow-up care and patient counseling. The Supervisory Ophthalmology technician is ultimately responsible to the Ophthalmology Program Coordinator (if present) and the Chief of Ophthalmology.

Requirements:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

Citizenship . Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified candidates in accordance with chapter 3, section A, paragraph 3g, this part.)
Experience and Education .
(1) Experience . One year of experience in a health care field, such as but not limited to nursing, medical assistant, or health technician. OR;
(2) Education . Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. OR;
(3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Examples are listed below:

• (a) Six months of experience in the health care field; and one year above high school; or
• (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, medical service specialists, or ophthalmology technicians given by the U.S. Armed Forces; or
• (c) Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting.

Certification . All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations : Supervisory Health Technician (Ophthalmology), GS-10

(a) Experience . One year of experience equivalent to the next lower grade level.
Examples of experience equivalent to the GS-09 grade level include but are not limited to the following knowledge, skills and abilities (KSAs):

• Demonstrated leadership and managerial skills, and skills in interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers;
• Ability to perform the full range of supervisory duties, which includes responsibility for assignment of work to be performed; performance evaluations; selection of qualified staff; and recommendation of awards, advancements, and, when appropriate, disciplinary actions; and
• Ability to plan, organize, coordinate clinical work flow, set short and/or long term goals for the section, and conduct studies on technical and administrative problems, including personnel shortages, organizational structure, and new technology.

(b) Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Supervisory Health Technicians (Ophthalmology) at the GS-10 grade level generally are found in Complexity Level 1 (High Complexity) facilities, or in facilities of lesser complexity levels where large ophthalmology services are found. Supervisors may perform other complex assignments and program management duties such as overseeing the integration between ophthalmic medical devices and the electronic medical record system. The Supervisory Health Technician (Ophthalmology) is responsible for the supervision, administrative management, direction of ophthalmology staff, and supervises interactions of Health Technicians (Ophthalmology) with affiliate ophthalmology residents. May be delegated full administrative and professional responsibility for planning and directing the ophthalmology staff activities for the service or equivalent unit at an independent outpatient clinic. Has full supervisory responsibility over a section or equivalent work unit. Typical duties include preparing work assignments, monitoring clinical performances of ophthalmology staff, volunteers, and/or students, conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Assures compliance with accrediting agency and regulatory requirements, and the quality management program, assuring corrective action is initiated as needed. Assures orientation and competency assessment of assigned staff. Develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution. Maintains interdepartmental relations with other services to accomplish medical center goals. May have overall responsibility for planning, assessing, and evaluating programs to ensure proper coordination between care delivered by the program and overall delivery of healthcare within the facility, or coordination of non-VA care as appropriate.

(c) Demonstrated Knowledge, Skills, and Abilities (KSA) . In addition to meeting the all KSAs for the GS-10 grade level, the candidate must demonstrate the potential to acquire the assignment-specific KSA designated by an asterisk (*).

• Ability to work independently to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service;
• Ability to develop policy, manage equipment requests, and provide workload analysis in Ophthalmology Service;
• Demonstrated leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees, team members, managers and other departments; and
• (*)Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed; competency assessments; performance evaluations; selection of staff; and recommendation of awards, advancements, and when appropriate, disciplinary actions.

References: See VA Handbook 5005 /98, Part II, Appendix G52.The full performance level of this vacancy is GS-10 .

Physical Requirements: See VA Directive and Handbook 5019.