Description:
Position Summary: The Incident Analyst will be responsible for driving service excellence, leveraging best practices and incident, problem management processes and tools to restore services to their normal operating state within agreed-upon service level expectations. This position will effectively manage the lifecycle of major incidents to the point of root cause, provide metrics on incidents and problems, and work to identify improvements that will ensure the stability of the business environm
Apr 11, 2025;
from:
dice.com