Description:
Title: CCaaS Architect Job Description: Design and Build Conversational IVR, Autpilot Virtual Agents and Omni-channel contact center solutions using NICE CXOne platform. Implement Routing strategy, ACD, Data/API Integrations, Quality Management and Voice of Customer components on the NICE CXOne platform Implement CXOne Expert Knowledge Base solutions Implement NICE IEX Workforce Management solutions Lead technical resources for NICE CXone implementations. Create technical documentation for detai
Apr 15, 2025;
from:
dice.com