Field Operations Supervisor

Description:

You will serve as a Field Operations Supervisor for the Small Business Administration (SBA), Field Operations Center West - FOCW in Citrus Heights, California. This position assists in the management of the Field Operations Department and the field delivery of the disaster loan program to homeowners, renters, businesses of all sizes, and private, non-profit organizations at disaster sites.

Requirements:

Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

• Communicating orally, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND
• Communicating in writing, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND
• Assessing a disaster, emergency, or loan-making organization/program to identify and utilize the appropriate mix of resources and skills required to accomplish the mission; AND
• Leading or overseeing teams or projects to achieve organizational goals; AND
• Preparing presentations, correspondence, reports and/or other documents utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:
Miscellaneous Administration and Program Series 0301 (opm.gov)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/12/2025.