Description:
ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to: Supports and demonstrates IMAs core values.Values and understands the importance of diversity, equity, and inclusion among all IMA associates.Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs.Respond to customer issues via phone, email and computer chatProvide customer assistanceDocument customer interactionsEscalate issues to the next Tier with next lev
May 7, 2025;
from:
dice.com