Description:
PRIMARY ROLE AND RESPONSIBILITIES Process Service Desk requests to ensure timely and effective resolution of end-user inquiries in line with IT Service Management (ITSM) best practices. Serve as the first point of contact for internal staff seeking technical assistance via phone, instant message, email, or a ticketing system. Ensure all work and correspondence are documented in the system. Diagnose and resolve basic technical issues; escalate unresolved issues to internal IT with detailed troubl
May 28, 2025;
from:
dice.com