Where

MSP L3 Remote Desktop Support Technician

Ledgent Technology
San Francisco Full-day Full-time

Description:

MSP L3 Remote Desktop Support Technician Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infr
Jul 7, 2025;   from: dice.com

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