Description:
Top Skills Strong documentation and writing skillsExperience working with cross-functional technical teams and functional business stakeholdersGeneral understanding of Salesforce, ServiceNow, with contact center and telephony backgroundExperience with NICE and understanding of other telephony products BA Duties: Creates business requirement documents (BRD's) and functional specifications in the project wiki. Uses a standard Given/When/Then format. Documents User, Team and Skill Matrixes as neede
Jul 8, 2025;
from:
dice.com