Description:
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.Requirements:
MAJOR DUTIES CONTINUED:
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. Manages annual or periodic physical inventory and ensures that the approved retail inventory method is consistent with HQ regulations. Manages the automated schedule system to ensure maximum floor coverage during peak selling times while meeting labor to sales ratio targets.
Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Director of Retail and/or District Leader to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership.
Has keyholder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling and certification. May require oversight to Fuel Operations. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. FOR POSITIONS SUPPORTING STORES WITH GAS STATIONS ONLY: Responsible for maintaining a safe, clean, and customer focused fuel environment at all times. May oversee fuel certification/testing for safety and environmental purposes in accordance with all applicable local, county, state and federal regulations. Ability to perform daily inspections and ensure completion of routine maintenance including the handling, cleanup and disposal of hazardous materials or substances. Must wear appropriate protective gear when required. Performs other related duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.
MINIMUM QUALIFICATIONS:
BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. At least two years of supervisory experience. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams and skill to supervise employees in the completion of work. Knowledge of convenience store retail operations and consumables categories. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Experience with budgets and analyzing and connecting financial reports to operational performance. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development.