Description:
About the Position: This position is located at Naval Hospital Camp Pendleton, San Diego, CA.Requirements:
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.- Current Civilian Employees of the Defense Health Agency (DHA)
- Current Permanent Department of Defense (DoD) Civilian Employee
- Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Military Spouses, under Executive Order (E.O.) 13473
- Non-Department of Defense (DoD) Transfer
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade Preference Eligible
- Reinstatement
- Veterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .
Specialized Experience: One year of specialized experience equivalent to the GS-04 grade level in the Federal Service which includes assisting staff, patients, visitors and other customers with health care related concerns, suggestions, questions, and/or problems throughout the medical treatment facility; utilize computer software to compose pamphlets, brochures, or other information packets, receive incoming telephone calls; brief management on patient relations, complaints for situational awareness and educate and train staff on patient relations programs.
OR
Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
You will be evaluated on the basis of your level of competency in the following areas:
- Customer Service (Clerical/Technical)
- Manages and Organizes Information
- Organizational Awareness
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04).
Jul 16, 2025;
from:
usajobs.gov