Medical Support Assistant (Advanced)

Description:

The Greater Los Angeles VA Healthcare System is currently recruiting multiple Advanced Medical Support Assistant positions within the Care in the Community (CITC) Service located at the Sepulveda Ambulatory Care Center, 16111 Plummer St. North Hills, CA 91343

Requirements:

Basic Requirements :

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education.
• (1) Experience. Six months experience of clerical, office, customer service, other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

OR,

• (2) Education. One year above high school;

OR,

• (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• English Language Proficiency: Must be proficient in spoken and written English.
• Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
• Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs

Grade Determinations :
In addition to the basic requirements, to qualify for the GS-6 grade level requires a minimum of one (1) year experience at the next lower grade level (GS-5). Do you possess the necessary experience equivalent to the GS-6 level? This experience includes: Working collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C& P, Non VA Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ . Medical Support Assistant Qualification Standard

The full performance level of this vacancy is GS-06 .

Physical Requirements: NA