Description:
Why this role existsThe organization is automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The team needs a core technical BA who can work directly with highly technical customers, speak architecture and APIs, and produce crisp specifications for development and integration teams to build. What you'll doLead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlem
Aug 22, 2025;
from:
dice.com