Description:
Responsibilities Translate customer-support/RMA workflows into Salesforce Service Cloud user stories and declarative designs. Configure case record types, flows, entitlement milestones and quick actions for "Create RMA journeys. Define API payloads and data contracts with SAP/CPI teams; map field-level data between systems. Produce solution blueprints, acceptance criteria and test matrices covering all return scenarios. Partner with SFDC developers on Apex/LWC build; validate code against secur
Aug 27, 2025;
from:
dice.com