Description:
Why this role exists Our client is automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The team needs a core technical BA who can work directly with highly technical client customers, speak architecture and APIs, and produce crisp specs the dev/integration teams can build. Responsibilities Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/se
Sep 2, 2025;
from:
dice.com