Description:
Job Title: Genesys Contact Center Business Analyst Lead Location: Los Angeles, CA Remote + 1 week/Month Travel Duration: 6-9 months / W2 Visa: (USC-EAD/ -EAD) Nice to have : Utility Client Experience Key Responsibilities: Lead functional/business analysis for contact center modernization initiatives. Collaborate with stakeholders to gather, document, and prioritize business requirements. Support the transition from legacy platforms to Genesys Cloud. Define user stories, acceptance criteria, and
Sep 8, 2025;
from:
dice.com