Description:
- Enterprise Contact Center Experience Experience with enterprise contact center technologies, including cloud-based platforms such as TTEC, Genesys, Amazon Connect, or equivalent, supporting high-volume customer service environments. - Transcription & Speech Analytics Must have hands-on experience implementing, configuring, and troubleshooting real-time and post-call transcription services, including integration of transcription outputs with CRM/eligibility systems (e.g., Salesforce, CalHEERS,
Sep 18, 2025;
from:
dice.com