Description:
The Specialty Clinical Resource Hub (Specialty CRH) Advanced Medical Support Assistant (AMSA) is responsible to ensure CRH services are completed at the highest standard and in alignment with national CRH standards. The specialty CRH AMSA will coordinate with various site facilities and other VISN MSAs to ensure that scheduling practices and standards are implemented across the VISN.Requirements:
Basic Requirements :- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education.
(2) Education. One year above high school; OR
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Certification: None required
Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations : For GS-06 Medical Support Assistant (Advanced): In addition to the basic requirements you must demonstrate that you possess one year of experience equivalent to the [GS-5] grade level.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below:
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Preferred Experience : Candidates who have a minimum of two years of experience working in a medical office, hospital, outpatient/inpatient clinic, call center, or ancillary service are highly preferred
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ .
The full performance level of this vacancy is GS-6.
Physical Requirements: See VA Directive and Handbook 5019.
Sep 16, 2025;
from:
usajobs.gov