Description:
The Medical Support Assistant's (MSA) responsibilities include providing medical support for patients undergoing evaluation and care in the Specialty Care (SC) or Primary Care (PC) clinics. Duties include assisting patients in need of appointments and testing in the various clinics. The MSA works under the supervision of the Supervisory MSA, SC or PC clinics, but also will interact frequently with other members of the section.Requirements:
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements :
- United States Citizenship : Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
- Grandfathering Provision . May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Experience: One year of experience equivalent to the GS-4 grade level
OR,
Education:
Four years of education above high school.
Demonstrated Knowledge, Skills, and Abilities (KSAs): Candidates must demonstrate all of the KSAs below:
- i. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.
- ii. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- iii. Ability to [schedule medical] appointments in a clinical setting.
- iv. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- v. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with [internal and external customers.
- vi. Skill in customer service with the ability] to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Physical Requirements: See VA Directive and Handbook 5019.
Sep 17, 2025;
from:
usajobs.gov