Description:
Lead launch readiness for sales, promotions, and VR game releases (may include violent content) Drive consumer technical support strategy and optimize processes for satisfaction Manage Tier 3 technical support escalations via ticketing system Act as liaison between Customer Support and Engineering Develop SOPs and BRDs based on issue resolution learnings Provide feedback to improve vendor training and quality Analyze Voice of the Customer reports and ticket trends Communicate product changes dur
Oct 6, 2025;
from:
dice.com