IT Support Technician

Number of positions:2

Description:

IT Support Systems Analyst: Provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end-user system support.

• Provide senior level workstation/laptop support.
• Ability to provide remote support for a professional hybrid work environment.
• Systematically resolve issues related to workstations and laptops.
• Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems.
• Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate.
• Document issues/problems and solutions for both IT team members and end users
• Be available as on-call support as needed.

Qualifications:

• 3-5 years relevant technical and functional experience in a hybrid Windows based environment
• 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
• 3-5 years of experience providing technical support in the financial industry a plus
• Bachelor s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
• Strong diagnostic and troubleshooting skills to restore immediate use of systems.
• Strong documentation and communication skills
• Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams

Desired:

• Ability to interface with all levelsofproductionand management Team.
• Strong diagnostic and troubleshooting skills to restore immediate use of systems.
• Strong documentation and communication skills

Technical Requirements:

• Windows 11 and Office 365 Support
• Outlook and Office 365 support and troubleshooting,SharePoint client end support
• System build,deployment,and maintenance
• Strong familiarity with desktop security products
• Firm understanding of Active Directory Administration
• Deep functional understanding of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads
• Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
• Experience with MDM systems such as MobileIron and Microsoft Intune
• Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
• Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)

Training and Certifications:

• Relevant Microsoft Windows certifications are desired but not required.

As per call with Hiring Manager - there are two roles.

#1 would be more focused on the support end.

#2 would be heavier on user experience & mobility.

Client says he's looking for candidates that have a High Emotional Intelligence IQ