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CRM Lead

HR Pundits
San Jose Full-day Full-time

Description:

CRM Lead San Jose, CA. (Day 1 Onsite) Contract Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership
May 9, 2025;   from: dice.com
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